> For the complete documentation index, see [llms.txt](https://ria-run.gitbook.io/product-marketing-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ria-run.gitbook.io/product-marketing-docs/customer-discovery/problem-space.md).

# Problem Space

An initial area of analysis during the customer/problem discovery process; defined by problem-based inquiries within a "Problem Space" while moving on to an "Operating" and "Solution" space

### What is it?

The *Problem Space* is an area that focuses on the problem itself and every thing associated to it; from its specific obstacles to the different stakeholders involved. By understanding this space we can better understand how our customer thinks instinctually and how such instincts help them arrive at a particular solution.

### Research Questions

I typically focus on flexible research questions that might evolve as insights begin to pour in. These questions might include:

> *What do customers experience as the "Problem" and why?*
>
> *Who are our customers (demographically, psychologically, and geographically) and who / what surrounds them as they experience the problem in focus?*
>
> *What workflow gaps might our customers be experiencing and how do they typically try to overcome them? What do the successful use-cases look like?*
>
> *What is ultimately at stake for the customer and what could they ultimately gain?*

{% hint style="info" %}
You can explore the different activities ran, during problem-space discovery, in the following sections and download samples from real-life project samples
{% endhint %}